At Camp Zenko, we want you to be fully satisfied with your purchase. Please read the following guidelines regarding returns and refunds:
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Eligibility for Returns: If you receive a damaged or incorrect item, please notify us within 7 days of delivery. Returns are accepted only for items that are defective, damaged, or incorrect.
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Return Process: To initiate a return, contact our support team with your order details and photos of the issue. We will guide you through the return process.
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Condition of Returns: Items must be returned in their original condition and packaging. We reserve the right to refuse returns that do not meet these criteria.
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Refunds: Once the returned item is received and inspected, eligible refunds will be processed. Refunds will be made in cash as per the original payment method (cash on delivery).
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Non-Returnable Items: Items that are used, altered, or not in their original condition cannot be returned or refunded.
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Return Shipping: Return shipping costs may be borne by the customer unless the return is due to our error.
If you have any questions about returns or refunds, please contact us at [email protected].